If you are not completely satisfied, you can return the product to us and we will exchange it subject to the below terms.

This Policy forms part of the Vitatech® Terms & Conditions, and so words defined in the Terms & Conditions have the same meaning in this Policy, unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way.

My items were delivered damaged. What do I do?

Should an item be damaged (product is squashed or visibly damaged during transit), please send an email to askus@vitatechhealth.com with photos of the damaged item. Damaged goods must be reported to us in this way within 7 days after receiving it. The courier company will then be notified to collect the product from you and once we have received and inspected it, you will be issued with a replacement product. Replacement product will be issued within 7 working days.

You delivered the incorrect item. What do I do?

Should you have received the incorrect item (product, flavour or size) than that ordered, please email askus@vitatechhealth.com. Incorrectly delivered goods must be reported to us in this way within 7 days after receiving it. The courier company will then be notified to collect the product from you and once we have received and inspected it, you will be issued with a replacement product. Replacement product will be issued within 7 working days.

My product is defective. What do I do?

Should an item be faulty or defective (product is impossible to consume or is visibly defected), please send an email to askus@vitatechhealth.com. Defective goods must be reported to us in this way within 7 days after receiving it. The courier company will then be notified to collect the product from you and once we have received and inspected it, you will be issued with a replacement product. Replacement product will be issued within 7 working days.

I have received my correct order but just don’t want it anymore. What do I do?

Should you for some reason no longer want the item that you have purchased and the product is still sealed in its original packaging, please send an email to askus@vitatechhealth.com. At your own accord you will need to notify a courier company and return the product to the below address, at your own cost, and once we have received and inspected it, you will be issued with a replacement product. If the product has been opened and isn’t faulty, you will not be able to return it for a replacement product. Replacement product will be issued within 7 working days.

Please note: All shipping of non-defective product returns are for the customer’s account. All confirmed defective, damaged or incorrect items will be shipped for free.