Shipping & Delivery

Shipping Rates

We offer FREE standard delivery on all orders over R500 within South Africa.

Orders under R500 are charged a R99 courier delivery fee.

During sales, promotions and peak periods, we experience a higher volume of orders and dispatch and delivery may take longer than usual. We appreciate your patience while our warehouse and courier teams work to get your order to you as quickly as possible.

Where do you deliver?

We deliver throughout South Africa to major centres and most outlying areas.

We do not currently offer international delivery.

How long does delivery take?

Delivery times are calculated in working days from dispatch:

• Major Centres: 3-7 working days
  Examples include Cape Town, Durban, East London, Gqeberha (Port Elizabeth), Johannesburg, Pretoria and Bloemfontein.
• Near Outlying Areas: 3-7 working days
  Examples include George, Mbombela (Nelspruit), Pietermaritzburg, Polokwane, Richards Bay and Kimberley.
• Far Outlying Areas: 5-7 working days
  Examples include mines and areas such as Dullstroom, Hogsback, Kathu, Mtubatuba and Villiersdorp.
• Please note: Some rural and far outlying areas are only serviced by couriers on specific days of the week. This may result in additional delivery time beyond the estimates above.

These are estimated delivery times and may be longer during sales, promotions, Black Friday and other peak periods.

What information do I need to provide?

Our courier cannot deliver to P.O. Boxes or Post Offices. Please provide a physical delivery address and ensure your details include:

• Contact name and mobile number
• Street address
• Complex/building name and unit number, where applicable
• City or town
• Postal code

Please double-check your delivery details before completing your order to help avoid delays.

When will my parcel be delivered?

Deliveries generally take place during business hours, between 08:00 and 17:00.
These hours may be extended during peak season – couriers will usually make arrangement directly with the customer in these instances.

Unfortunately, we cannot provide an exact delivery time, as courier routes can be affected by traffic, previous deliveries and other unforeseen delays.

Please ensure someone is available at the delivery address to receive your parcel.

Can I track my parcel?

Yes. Once your order has been packed and shipped, you will receive your  tracking details and tracking link via both email and or SMS.

You can use this link to follow your parcel’s progress directly with the courier.

My parcel is delayed. What should I do?

Occasional courier delays can happen, particularly during peak periods.

Please check your tracking link first for the latest update. If your parcel appears to be delayed or hasn’t moved, email us at askus@vitatechhealth.com and we’ll follow up with the courier on your behalf.

Please include your Order Number + DELAYED in the subject line so we can assist you as quickly as possible.

Receiving Your Parcel

Please ensure someone is available at the delivery address during working hours to receive your order.

If you won’t be available, we recommend using a delivery address where someone can safely accept the parcel on your behalf.